Support
Updated: 2026
NUR Market is a halal grocery store for Muslim families living in South Korea. If you have a question about an order, a product or your account, here is how to reach us.
Contact us
Opening hours
09:00 – 21:00 (KST)
Every day, weekends included. Messages sent outside these hours are answered the next day.
In the app — in your own language
The Support section of the NUR Market app connects you to an agent who speaks your language: Uzbek, Korean, Russian, English, Arabic or Indonesian. If something is wrong with a product, use the Quality section to attach a photo — that is the fastest route.
Frequently asked questions
How do I place an order?
Install the app and sign up with your phone number. Add products to your basket, enter a delivery address, and confirm payment.
How does payment work?
Payment is by virtual account (가상계좌). After you confirm the order the app shows a bank name and account number. Transfer the exact amount to that account and your order is processed automatically once the deposit is confirmed. The account number is temporary and issued for that one order.
Where do you deliver?
We deliver across Incheon, Seoul, Bucheon and the Gyeonggi area. If your address falls outside our service area, you will be told at checkout.
Can I return an item or get a refund?
Yes. The full return and refund conditions are in the Returns and Refunds section of our Terms of Service. Frozen and perishable goods follow separate rules, so please report any problem as soon as you can.
How do I delete my account?
In the app: Settings → Delete account. You can also send the request from the account deletion page on this site.